Shipping Policy

PLEASE READ THOROUGHLY!

*DISCLAIMER:

All items listed on this site are 100% handcrafted. Designs may slightly vary from the featured photo. 

 

As of right now, Rae Aji Designs offers U.S. shipping only.

All U.S. orders are shipped via USPS and a tracking number is included.

 

PLEASE NOTE:

 

ONCE ITEMS HAVE LEFT OUR STUDIO WE ARE NOT IN CONTROL AND WILL NOT TAKE RESPONSIBILITY FOR LOST, STOLEN OR DELAYED PACKAGES.

What To Do If Package Is Missing?

• IF YOUR ORDER SHOWS A DELIVERED STATUS AND YOU HAVE NOT RECEIEVED IT
• IF YOUR ITEM SHOWS IN TRANSIT FOR A LONG PERIOD OF TIME

CONTACT YOUR LOCAL POST OFFICE AT USPS.COM OR CALL THEM DIRECTLY. THEY WILL LOOK INTO THE MATTER AND SHOULD PROVIDE YOU WITH A SEARCH ID OR A CASE #

PLEASE CONTACT US ONLY AFTER YOU HAVE MADE CONNECTED WITH USPS AND HAVE NOT RECEIVED THE ANSWERS YOU NEED. PLEASE PROVIDE US WITH THE CASE # OR SEARCH ID.

SHIPPING TIME

• Creation Time: 3-5 business days for non-custom pieces, 7-10 business days for customized pieces. 
• Shipping Time: Ranges 3-5 days for domestic orders. 

 

*IF ORDER VOLUME IS HIGH, THESE TIMES MAY VARY* 

 

Free Priority Shipping on orders $55+

Some pieces are READILY AVAILABLE, while most are MADE TO ORDER and will be stated as such in the description box. CUSTOMIZED ORDERS are made in the order in which they are received. 

 

 We are determined to ensure that all orders are processed and shipped in a timely manner.